Help
Help
How to read your report, opt out of the sites that list you and look after your account. Can’t find it? Email support@okoint.com.
Getting started
- What the free check shows, and what the full report adds
The free check counts where you appear. The full report shows every result, how they connect, and what to fix first.
- Adding contact details and past names & usernames
What to add before a report runs, why we ask you to confirm each email and phone, and how past names and usernames help.
Reading your report
- Your exposure level and what each result means
What low, moderate, high and severe mean, how sure we are that each result is you, and the kinds of result a report can hold.
- When a result might not be you
Why someone with your name can turn up in your report, how to tell, and what to do about it.
Fixing it
- How to opt out of a people-search site
You send each request yourself, on the site's own opt-out page. Your report links to it and lists the steps.
- When an opt-out doesn't stick
What to do when a site ignores your request, the listing comes back, or the opt-out page doesn't work.
- Your email is in a breach
What a breach result means, and the few things to do about it.
Staying on top of it
- Rechecks: when to run one and what "changed" means
A recheck runs your report again and shows what is new, what came back and what is gone.
Account & billing
- Credits, prices and refunds
What a credit buys, what it costs, when it's charged, and how refunds work.
- Deleting a report or your account
How to delete one report or your whole account, what it removes, and the few records we keep.
- How the yearly plan works
What Oko sends for you, the few sites you still do yourself, your removal address, renewal and how to cancel.
Organizations
- Invited by your organization: what they can and can't see
Your report is yours. Here is exactly what your organization sees, and what it never sees.
Want the bigger picture? Our guides explain how people find personal information online and what you can do about it.